02/01/2016Daniel L Rego - Tolland, MA
There was a billing issue as the online reservation printed a page without a barcode, but the staff handled it within a day.
This Z airport parking staff was very attentive to us. Taking our luggage to the shuttle bus, getting us promptly to the airport and back to our car. We are very pleased with the whole experience!
06/23/2015Larry A. Underwood
Great service and price. I was a little confused not to find a "Z" phone at the airport kiosk. Maybe I just missed it.
03/05/2015Anthony O. - Charlemont, MA
Second time within 5 weeks that I had to wait for a shuttle at the airport. This last time was 21 minutes. I had to call twice. I always wait until I get my luggage which is slow as hell at Bradley and then another wait for shuttle is not good. They said a bunch of people came in at the same time and they got bombarded. I asked how many shuttles and replied 2. That is not good enough answer when you are waiting in the cold and see other shuttles ( Roncari, LAZ) and others coming in every 5 minutes. Sucks big time.
11/24/2014D. Bonnanzio - Milford, CT
I have parked at several lots, indoor and outdoor, over the years, and have found Z Parking to be outstanding. What especially was different than other lots was customer service and genuine friendliness of the employees. Price was great, too!
The only issue I had was when I picked up my car to go home, the attendant told me that he had to jump start my car!!! He said there was an interior light left on and it drained my battery. I think this should have been caught when the car was initially parked for 7 DAYS. if your checking the lot periodically, this should have been caught before rather than 7 days later. I appreciate the honesty from the attendant, but was frustrated that it wasn't noticed when the car was parked.
07/17/2014Brian W. - Cromwell
Second time parking at Z and I am very satisfied. The price is excellent, the shuttles are quick and very professional. Just wish they had a dedicated phone in the terminal, but that's not a big deal.
Had to wait at the airport for pick up. I didn't have any luggage and I called as soon as I hit the stairs down to baggage. Other shuttle buses came 2 or 3 times each and I was still waiting. This was my only complaint, everything else was good.
Overall a good place. There was a mix-up with the return shuttle and I waited about 30 minutes, but the staff were apologetic about it. Would give them another shot.
02/15/2014B. - Bethlehem
Great place to park. Came home in a major snowstorms and they had our car cleaned off and ready - very fast service.