05/13/2014MAP - Madison, NJ
If you can not carry your own luggage up 2 flights of stairs, look elsewhere. This garage does not have an elevator.
05/25/2014Jane D H. - Flushing, NY
This is a convenient spot, and with a reasonable price. The location is close to the airport, but a little spotty if you need to get back onto the highways (let's just say NJ has terrible signs). The place is quite packed, and you will have difficulty finding a spot, but that's not to say you won't find a spot. Have patience and come with a few spare minutes. The shuttle is quite punctual, coming every 20 minutes at the hour, at 20 minutes from the our and 20 minutes to the hour -- plan accordingly. The shuttle staff was courteous and helpful. When you come back, make sure you get on the right Hilton shuttle -- there are shuttles for other Hiltons that go to the airport.
The only problem I had was with getting back, there was only one person at the desk to validate the parking, and they spent forever dealing with one guest's complicated concerns. Maybe that's a point where you tell someone you need help servicing the rest of the people in line while you deal with that guest?
Overall, not bad! We even lost our parking ticket, and with the printout we had, they just issued us another one. Thank you!
P.S. You don't need to show them the printout before you take the shuttle, but you will need it when you come get your car back.
04/29/2014Mark N. - Langhorne, PA
I've used other off site facilities and found this to be much more efficient, clean, and the drivers friendy.... Will use again.
05/13/2014James B. - Rio Grande, NJ
Convenient and personnel very helpful. Easy in and out of the airport. Price was right.
05/30/2014Denise W. - Maplewood, NJ
This was the first time we used the Hilton Airport Outdoor parking and it was great. Absolutely no problems at all. We will use them again for sure.
05/24/2014Debra N. T. - Hamden, CT
When I arrived, the parking lot was full so I had to park on the roof of the garage, no elevator. I felt confused about making the reservation for the lot in the first place. It would be very helpful to let customers know about the location of the hotel, how it is not an easy find off the highway (for out-of-town)--so we don't miss it and need to figure out how to find our way back.
Otherwise,the personnel (hotel and shuttle) were fine. I lost my parking ticket somewhere on the premises after I returned, and panicked since it was prepaid. One of the parking staff assured me I would be fine. I showed him my reservation and he instructed me to see the clerk at the desk in Hilton. It was fine, she was gracious. That part was easy. I think 20 minutes for shuttles may not be confidence building for tired travelers but I assume you've researched the best allocation of this precious resource. Yes, I would choose to use you again if I fly out of Newark.
05/24/2014Alan S. - Succasunna, NJ
Excellent in every regard except location. The parking lot is so far south, it is time consuming to get to the airport and confusing when trying to get to Route 78 West.
05/17/2014Germaine O. - Garwood, NJ
The checkout of the parking was not working and instead of fixing it, each person had to go in and get a one time use pass. Long line at exit of the garage.
05/30/2014Michael W. - Maplewood, NJ
It was very convinient to park at the Hilton. The price was very inexpensive and the shuttle got us to our destination on time. You will be getting our business again and again.
05/24/2014Robert K. - Pompton Lakes, NJ
Friendly people (5 out of 6), one was quiet, but did his job. Great experience.