Fasttrack Airport Parking
Parking Lot Overview
Customer Reviews Summary
Most users found the service to be quick and efficient, noting that it greatly simplified the parking process.
The parking lot was conveniently located, but there were complaints about the poor condition of the lot.
Shuttle Service (6/10)
Multiple users expressed dissatisfaction with the shuttle service, citing long wait times and overcrowding.
Online Payment (9/10)
Users praised the online payment feature, describing it as fabulous and convenient.
Several customers criticized the poor condition of the parking lot and payment booths, calling for a serious overhaul.
Customer Service (9/10)
Overall, employees were described as friendly and helpful, although one employee was noted for checking text messages while driving.
Wait Time (7/10)
Several customers experienced long wait times for pick up, leading to dissatisfaction and a decision not to return.
Shuttle Experience (8/10)
Users praised the cleanliness and comfort of the shuttle, as well as the pleasant and friendly driver.
Some users found it difficult to navigate back to the parking lot, especially after international flights, due to unclear instructions.
Overall Experience (8/10)
The majority of customers had a positive experience using the service, despite some drawbacks, resulting in an overall rating of 8 out of 10.
"Would gladly use this service again - the online payment feature was fabulous!"
Jennifer Genal - Greenville, SC
"There are some seriously big potholes in the parking lot. Just go slow to limit the damage."
"The parking lot was conveniently located. The parking lot has way too many serious potholes. Just looks raggedy. The wait for the shuttle to pick us up when we returned was too long. When it finally came there where enough people to completely fill two shuttles. Unacceptable."
Vickilynn - ATL
"This is the most ghetto parking lot I've ever seen. From the run-down vans playing loud hip-hop to the pothole obstacle course of a driveway to the rundown payment booths, this place needs a serious overhaul! That said, the employees were generally friendly and helpful... except for one who kept checking her text messages while driving."
Customer - Savannah
"I have never experienced the longest wait time like I did arriving on Friday night and lack of picking up the phone after calling over 15 times. We waited over hour for a pick up and I won't return."
"The shuttle was clean and comfortable. The driver was very pleasant and friendly. Great experience!"
"Parking lot needs to be redone. Many, many pot holes throughout and needs better signs at the front gate. The whole front gate just needs a good face lift."
Charity F Calderon - Atlanta
"My only complaint was that it was somewhat difficult to figure out how to get back to the lot when my flight landed. I was flying internationally and the instructions provided to me were only applicable to domestic flights. I called the number listed 3 times before someone answered."
"Other parking lots had three to four shuttles picking up passengers while we all were waiting for the first shuttle from you. Then the poor driver had yo load MANY bags down a too narrow aisle bumping into all the seated passengers to get the bags yo the back and causing further time delay, instead of using the handicap ramp/door that was in back by the luggage rack which would have been a LOT easier AND faster. Time to get to my car (I was first stop in lot) was UNacceptably long and not worth the few dollars cheaper."
"I had a good experience, except for one thing. I pre-paid a small fee and when it came time to leave I couldn't receive credit for the small fee I had already paid."
Candace E. W. - Acworth, GA
"Very wonderful service.. The only thing when the lady from the airport picked us up.. She didn't even ask us if we needed help.. But still great service!"
Robert M. Corzo
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