Penrose Hotel Airport Parking
Parking Lot Overview
- Outdoor Self
Customer Reviews Summary
Most users found the service to be quick and efficient, noting that it greatly simplified the parking process.
Customers were satisfied with the pricing, considering it to be reasonable and affordable.
Service Quality (7/10)
While some customers praised the excellent service and professional drivers, others had negative experiences with rude staff members and long wait times for shuttle pickups.
Although the parking lot location raised concerns for some customers, their cars were safely parked and returned undamaged, indicating a moderate level of security.
Pickup Efficiency (7/10)
While some customers experienced prompt pickups, others had to wait for an extended period of time, with shuttle arrivals occurring every 30 minutes.
Most customers found the drivers to be friendly and engaging, making small talk and asking about their flights, while a few had negative experiences with inappropriate comments made by a specific shuttle driver.
Overall Experience (8/10)
The majority of customers had a positive parking experience, with quick and efficient service, reasonable pricing, and friendly drivers. However, some negative incidents with rude staff members and long wait times for shuttles slightly impacted the overall rating.
"Excellent service and prompt pickups."
"Our parking experience was awesome. We were picked up within 10 minutes of parking and taken to our exact terminal. When we landed, we were picked up at the airport within 10 minutes as well, right outside of our baggage claim. Both drivers made small talk, asking about our flights etc. I will definitely park here again."
Marion E. - Lancaster, PA
"The drivers (Jay? and Will) were excellent: courteous, professional and expert drivers who treated us with the highest dignity and respect. ðŸ‘"
"Good service with very reasonable rate. Shuttle came within five minutes after I called."
Nirav Desai - Princeton NJ
"Shuttle driver for pick up at airport is downright rude. He says very inappropriate things and berated multiple customers during the trip. It was very busy but thats no excuse for treating customers like he does. I have had great experiences with other drivers here which is why my ratings are not lower but this particular ride would have been one star across the board. The management needs to talk to this gentleman."
JS - NJ
"The shuttle driver was very friendly, helpful and courteous. He is the only reason this place gets 3 stars. The one counter staff woman was rude over the phone. Shuttle only comes every 30 minutes."
"I stood at the airport for over a hour called 3 times never got picked up n I had pay for a cab to get me to the hotel to pick up my car. Driver stated he couldn't find me I was standing outside of zone 4 as requested. All in all they never get my business again and I will be telling whoever asks me about my experience not to use them."
James Stewart - Wilmington, DE
"Wasn't sure what to expect. The lot seemed moderately secure but it is in the back of a hotel that has definitely seen better days. Maybe in the 60's it was a nice hotel, now you'd have to pay me to stay there. Anyway, when we got back our car was safe and sound so I don't know if that was just luck or whether they actually keep an eye on things. Probably more luck I'd guess."
GINPA - Hummelstown, PA
"Except for the distance, the parking factory, staff and shuttle was pretty good. The price was good."
"5 min extra drive saved me $45.00. Fast check in, shuttle was ready to go."
Why book PHL airport parking with ParkON
Best price guarantee
Our prices are better than good.
They're guaranteed for PHL Parking!
Search, select and reserve - in less
than 5 minutes
Cancel for free if your travel