Renaissance Arlington Capital View
Parking Lot Overview
Airport parking available only through Renaissance valet service and with online reservation.
Upon Arrival: Please check in with valet and present your reservation confirmation.
Upon Departure: Please present your claim ticket for your vehicle along with your confirmation to valet.
Airport parking is through Renaissance VALET ONLY. Self parking will be subject to regular rates.
Customer Reviews Summary
Most users found the service to be quick and efficient, noting that it greatly simplified the parking process.
The location was generally convenient, but some users had difficulty finding it due to imprecise map links and navigation issues.
Users appreciated the accommodating and professional service provided by the staff, with some exceptions for specific incidents.
While many users felt that the parking area was safe, there were a few instances of missing items from parked cars, raising concerns about security.
The price of the service was highly praised, with users finding it to be affordable and competitive compared to other parking options in the area.
While the overall experience was efficient for most users, there were a few hiccups such as miscommunication about valet parking and delayed shuttle services.
Customer Service (8/10)
The staff provided excellent customer service, with friendly and helpful interactions reported by many users.
Overall Experience (8.5/10)
Overall, users had a positive experience with the airport parking service, appreciating its convenience, affordability, and efficient process.
"They were very accommodating and I would use this location again."
Gary D Ellis - Washington, DC
"Recommended by a friend - now he's a better friend! Thanks - excellent service!"
David A. B.
"I paid for Valet parking, but when we arrived we had to park our own vehicle."
Clifton M Crosby
"Great location and relatively easy process. A few hiccups though. First, the receipt said it would be valet parking and I actually had to self park. This was not a huge deal, but I wish I had built in the extra time. The attendant also told me the shuttle would wait for me while I was self parking. However, after I parked, the shuttle was not there. I had to pay for a taxi to take me to the airport, as I was already running late from having to self park. Pick up was relatively easy, but had to present ticket and reservation receipt (after a week away) and then wait for someone to manually let me out of the gate."
Dave S. - Rockville, MD
"This was very convenient. The only problem was finding the place! The map link was not precise and I was confused. Additionally the Waze map took me to a completely wrong address. Finally we got there and were very pleased. There is no shuttle but it really isn't necessary anyway."
"Although I am missing a hub cap for my car (i have no idea if it was taken off there or somewhere else), we had an excellent experience with you we will definitely be using you any tome we fly out of Reagan airport."
"First time user. Drove into garage and could not find valet parking despite driving 'round and 'round. Finanally left and was glad to note that I was not charged at the exit. Saw the valet (person) at the hotel entrance and then realized where to go. Would be nice for first time users to indicate where to find the valet."
Bruce H. - VA
"I use your service almost every week, so overall am very pleased. My one irritation is that on the way to the airport the drivers want to stop only at Terminal A and door 5 for Terminal B rather than driving the couple of hundred extra yards to door 9 - which they are supposed to do. If I ask, the driver will take me, but I shouldn't have to ask when 9 is a scheduled stop. Otherwise, great place to park."
LCT - DC
"My first experience using this parking service. Did not really understand just how to proceed and had a difficult time leaving off car. First, shuttle van was packed, had to wait for another. Nerve racking drop off but now that I understand procedures, would use again."
itscold - NOVA
"Staff is very helpful and courteous. The parking area is safe and lots of room. It is like valet parking, you hand in the key and the car was returned to the entrance circle. Hotel was not easy to find, because my GPS was five years old, and the address did not exist then. Shuttle time to get to the airport was 40 min, because two other stops. On return, shuttle only took 7 min, 1 stop, then Renaissance Hotel. I will park my Cadillac DTS here again!"
Alex W. - NYC
"I have parked at the Renaissance Arlington Capital View several times and find it convenient with good service for the required valet service."
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