"Honesty I'm not one to write 📝 reviews, but I do like to give credit💳 when credit is due.. That being said, I can honestly say my family 👪 and I had a decent experience with them.
The whole process when we dropped off my car at the lot and being taken down to the JFK Airport after went smooth( mind you, my daughter is 8 yrs old and she has autism.. Needless to say she has zero patience). The pick up process had some hiccups but we were able to managed somehow. Once we picked up our luggage🛄, I called them to get us picked up.. They asked me which terminal we were on and they told me go somewhere else to get picked up.. But when you're trying to get around with backpacks🎒 and five pieces of luggage and an autistic child, things get a bit difficult to say the least.. So I had to call them back and once I explained my situation to the dispatcher she tried to help us the best she could. We waited for the shuttle between 30-40 minutes, and my daughter had to run to the bathroom🚽 right before the shuttle showed up.. But I have to say he was really patient and once we got to the lot I spoke to dispatcher and she was the nicest lady.
In my opinion things are always going to go south... But what's important is how those situations are managed by the people providing the services and that's why I can't really complain too much about our experience."
Jorge L Gonzalez - Raritan, NJ