JFK Park and Go
Parking Lot Overview
Customer Reviews Summary
Some users experienced issues with the service, such as finding their gas tank partially empty. The radio station had also been changed, suggesting unauthorized access to the vehicle. Additionally, one user had a flat tire that had been driven on while flat, resulting in the need for a costly replacement. Bird droppings on a parked car were also reported.
Shuttle Service (5/10)
One user had an extremely long wait time of 2 hours for the shuttle to pick them up, despite being told it would only take 10-15 minutes. The user was eventually instructed to take the AirTrain to another terminal, causing frustration and dissatisfaction.
The service's location was described as being down a side street in a somewhat scary neighborhood, which made one user uncomfortable. However, other users did not express any concerns and were happy with the service's location.
Customer Service (7/10)
One user felt that the initial greeting from the representative at the front desk was unpleasant and included attitude, despite the user being in a rush to reach the airport. This lack of empathy was disappointing to the user.
Payment and Vehicle Retrieval (7/10)
A user suggests that if payments are required in advance and made in cash, customers should be informed beforehand as the location may not have change. Another user expressed the desire for cars to be ready for pick up upon return to the lot, rather than waiting for extended periods of time.
Family-Friendly Experience (7/10)
While one user had a smooth experience dropping off their car and being taken to the airport, the pick-up process had some hiccups. The user had to navigate with backpacks, five pieces of luggage, and an autistic child, which made it difficult to follow instructions regarding pick-up location. However, the user appreciated the patience of the shuttle driver and the helpfulness of the dispatcher.
Overall Experience (7/10)
Based on the reviews, the overall experience of the airport parking service is rated as 7 out of 10. While there were some issues regarding convenience, shuttle service, and customer service, the majority of users were satisfied with the service and would consider using it again.
"It worth the money."
"I have issues when I get my car back in a different condition from where I left it. My car appears to have been driven a lot. I left the car with a fill tank of gas, and I picked up the car with 3/4 tank. Also the radio station had been changed which suggest someone was in my car. In addition, my tire was had been changed. I was told my car had a flat, but I have new tires. When I took the car for the tire repair yesterday, I was told someone had been driving the car on a empty tire. I have never done that. I have a 2015 Nissan. I had to replace the tire at a cost of $135.00. Lastly, it seems my car was parked under a tree. I had bird poop all over my car. I am not sure of I should take legal action at tis time. It all depends on the response I receive from this company. The people where nice when I dropped off, but no one could answer questions when it was time to pick up."
"Good job guys! Thank you for taking care of my truck."
Christopher J Brandt
"If payments are required in advance and are made in cash customer should be informed in advance since location doesn't have change. Cars should be ready for pick up upon return to the lot not to wait extended periods of time for retrieval of the vehicle."
"Hands down the WORST airport experience of my life. My flight arrived on time, the suitcases took the normal 20-25 minutes to be delivered.. but I would have never in a MILLION years guessed I would wait for 2 hours to be picked up by the shuttle. When I called to say I was ready, the operator told me it would take 10-15 minutes for the van to arrive. 30 minutes later, I was told to keep waiting, and that the driver was stuck in traffic. After 30 minutes, I was told to take the AirTrain to another terminalâ€¦ such BS. I think you see the pattern. I will NEVER use this service again!"
Lauren M - New York
"Honesty I'm not one to write reviews but I do like to give credit when credit is due.. That being said I can honestly say my family and I had a decent experience with them. The whole process when we dropped off my car at the lot and being taken down to the JFK Airport after went smooth mind you my daughter is 8 yrs old and she has autism.. Needless to say she has zero patience. The pick up process had some hiccups but we were able to managed somehow. Once we picked up our luggage I called them to get us picked up.. They asked me which terminal we were on and they told me go somewhere else to get picked up.. But when you're trying to get around with backpacks and five pieces of luggage and an autistic child things get a bit difficult to say the least.. So I had to call them back and once I explained my situation to the dispatcher she tried to help us the best she could. We waited for the shuttle between 3040 minutes and my daughter had to run to the bathroom right before the shuttle showed up.. But I have to say he was really patient and once we got to the lot I spoke to dispatcher and she was the nicest lady. In my opinion things are always going to go south... But what's important is how those situations are managed by the people providing the services and that's why I can't really complain too much about our experience."
Jorge L Gonzalez - Raritan, NJ
"I was very happy with the service and would definitely use the service again. I do wish it wasn't down a side street in a somewhat scary neighborhood."
Robert O. - Ct
"The initial greeting wasn't as pleasant. We were in a rush to reach the airport. Instead of emphasizing with our situation we got a lot of attitude from the representative at the front desk."
"Good service and friendly staff."
Luis R Fermin
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