Sheraton Miami Airport Parking
Parking Lot Overview
The Sheraton Miami Airport Hotel is located on NW 21st Street, right in front of MIA and across from the Melreese Country Club. The property sits between two major avenues, NW 37th Avenue and LeJeune Rd. (NW 42nd Avenue). Being in the midst of these two main thoroughfares ensures customers an effortless arrival to the hotel and airport.
Please note that self parkers are designated to the 2nd and 3rd floor of the hotel's parking garage. Because this is a low-rise parking facility, there is no elevator service. While the walk down is only a couple of floors, this should be taken into consideration for older guests or guests traveling with small children. Children and luggage can be unloaded at the valet stand prior to parking. Parking is covered, however, at peak times, some customers might only be able to find parking on the 3rd floor which is a partially uncovered roof-top area. We want to make sure customers are aware of these attributes so that they can make the best-informed decision for their parking needs.
Upon arrival at the hotel property, customers need to check in with the park and fly attendant. The attendant will inform you of the next steps based on whether you have chosen valet or self-park service. After valeting or self-parking, travelers can board the next shuttle to MIA's Airport terminals.
Parking Lot Amenities
- Complimentary airport shuttle
- Luggage assistance
- Covered parking facility
- On-site security
- Indoor Self Parking
- Indoor Valet Parking
Customer Reviews Summary
Customers highly value the ease of parking, proximity to the airport, and efficient shuttle service. Some note the shuttle timing as spot-on while others mention a short waiting time. However, the lack of clear signage and confusion on exiting the parking lot somewhat hinder the experience.
Parking Availability (7/10)
Although customers appreciate the general availability of parking spaces, there are repeated complaints about the lack of covered parking spots despite pre-booking them. This leads to some inconvenience and dissatisfaction.
Staff Interaction (7/10)
Feedback on staff interaction varies. Positive comments focus on the helpful and courteous nature of the staff. However, some users mention dissatisfaction with the handling of issues related to parking space allocation and gate exit procedures.
Ease of Access (6/10)
Some customers express dissatisfaction with the absence of elevators in the parking garage, making it difficult for them to carry luggage up and down the stairs. Additionally, the process of exiting the parking lot can be confusing and slow for some users.
Value for Money (7/10)
While many customers believe the service provides good value for money, there are concerns about potential price increases. Some users also felt the service did not meet expectations when the reserved covered parking was not available.
Overall Experience (8/10)
The overall experience of customers is largely positive. Users are satisfied with the convenient location, timely shuttle service, and friendly staff. However, concerns regarding parking availability, ease of access, and occasional confusion with procedures affect the overall rating.
"I will use this facility again."
"Fast and pretty easy. When I arrived the valet wasn't available but it wasn't a problem. I parked and sorted it out on my return."
"All good except we had to park on 3rd floor and getting to the elevator with luggage was difficult as the elevator to the lobby was on the 2nd floor."
"Shuttle runs every 15 minutes on the dot! Once you leave the hotel's driveway, you are already inside the airport. 4 minutes to the first terminal!"
Luis A Gonzalez - Miami Lakes
"Another outstanding parking experience. I forgot something at the airport so just did a quick return and caught the next shuttle very quick turnaround. Friendly and helpful driver and desk staff. Our go to when flying from Miami."
Christopher - Venice
"Fast, convenient and great price!"
"I normally like or love your facility, however this time I did not get the chance to use the valet, and really made the experience poor. The team you have is great, but self parking sucks there, have to drive to the 3rd level, then walk the length of your building and go down stairs, to catch the van. It was not clear how to get out of the hotel lot, so I drove up to the gate, but had to park the car to walk to the lobby to get someone to open the gate for me. I also had to wait over 25 minutes for the van when I arrived."
Craig A Madaus
"I've been parking with you guys for a long time. You're starting to outprice me. Please don't get to expensive. They're other places less but I feel comfortable being a woman and sometimes by myself to park with you. Thanks"
Robin Bryant - Key Largo, FL
"The staff at the Sheraton is outstanding. My only complaint is that I was supposed get covered parking, but was told that I had to park on the 3rd floor level which is completely exposed. Fortunately the rain held off while I was picking up my car."
"The value was great customer service was wonderful. Overall experience was 5 stars."
Anthony - West Palm Beach
"The parking is very convenient and close to airport."
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