Omni Airport Parking
Parking Lot Overview
Imagine a service that enhances your travel experience by providing easy airport parking and peace of mind. Omni Airport Parking is fast, affordable, and a fantastic choice when flying out of MCO. Their goal is to provide reliable and quick outdoor self-parking services every time. As you drive up, a staff member will greet you and guide you through the parking process. Drive through their state-of-the-art, fully-paved parking lot and find an ideal spot for your vehicle. Within minutes an attendant will meet you at your parking space and will personally escort you on a golf cart back to the shuttle area for your convenience. The modern lobby has several amenities including “Kahve”, a full-service coffee shop onsite, a comfortable waiting area, and clean restrooms. The free shuttle service is quick to and from the airport with vans arriving at a cadence of about every 15 minutes. The shuttle drivers add to the great service and value as they help with luggage and will leave you in front of your terminal. On your arrival back to MCO airport, give them a call and they will dispatch a driver to pick you up. Whether you need parking for a week or longer, rest assured that your car is safe and will never be moved to make space for other cars. Customers can keep their keys and the parking facility always has staff onsite and is under video surveillance at all times.
Omni Airport Parking is a few miles east of Orlando International airport right off of Narcoossee Rd/FL-15. The lot can easily be reached via the Martin Anderson Beachline Expy/528 and then take the Narcoossee Rd exit. Upon exiting, head north, and Omni will be on the left side of the street. The entrance can be accessed by a left-turning lane that will require a small u-turn to turn into the lot.
Customers must print their reservation confirmation and present it at the parking facility at the time of car pick up. Otherwise, you may not be given the quoted rate.
Upon arriving at the Omni Airport Parking facility, proceed through the Parking Drop Off, scan your reservation QR code for the machine to process and grant you access. Staff on site will assist in guiding you to a parking space, and provide assistance with your luggage. Our complimentary shuttle buses depart to and from the airport on 20 minute intervals or less.
When arriving into MCO, please proceed to Level 1, ground transportation to board the Omni shuttle back to the lot. Our shuttles will pick up from A12 if you're on the A terminal, B12 if you're on the B terminal and C281 if you're on the C terminal.
Parking Lot Amenities
- Luggage assistance
- Complimentary shuttle service
- Gated parking
- 24/7 video surveillance
- Outdoor Self
- Outdoor Valet
Customer Reviews Summary
Most users found the service to be quick and efficient, noting that it greatly simplified the parking process.
Wait Time (5/10)
Several customers complained about long wait times for pick-up and drop-off, with some experiencing waits of up to 45 minutes.
Customer Service (3/10)
Many reviewers had negative experiences with customer service, citing issues with phone communication, unhelpful staff, and lack of resolution for problems.
Customers generally praised the affordable rates offered by the parking service.
Some reviewers mentioned that the parking lot was conveniently located, while others felt it was not easily accessible or lacked clear instructions.
A few customers expressed concerns about cleanliness, stating that it was not a top priority for them but still expected a safe and secure parking environment.
Overall Experience (7/10)
The overall experience varied for customers, with some praising the convenience and affordability, while others criticized the wait times and poor customer service.
"Shuttle takes too long both ways. Otherwise you do a great job."
"Overall a great deal. The only issue was we had to wait 45 min to get my car back."
Paul Luciano - Orlando
"Was not aware that I had to stop at the office. You site says self park. That is what I was doing. Since I self parked, I was not aware that I needed to leave my keys. The person that checked me in, said they would bring my car upon returning. This did not happen since I self parked. Had to call the phone number 3 times. It was very garbled when I called after getting my luggage. I just missed the shuttle. Upon the ride back I noticed my driver pulled into 34. If the shuttle before would have done that I would have been able to ride on that one. Upon returning to the office, waited in a line."
"Nice drivers nice transportation just need a golf cart to pick up people after parking there car to carry up to door."
"Wait time was the biggest complaint. It's a parking lot. All I need is a secure spot to park. Clean is not a concern, just safe. The biggest issue was the wait time. We waited maybe 20 minutes at drop off, which seemed ok. Pick up was a long wait. We were told to text when we landed and our vehicle would be ready. We landed, I texted. We waited outside at least 35 minutes at the airport. This was after we picked up bags and were ready to go. I called and waited on hold for the last 15 minutes and never reached a person, just on hold music. When we got to the lot our vehicle was not ready, we waited another 10 minutes or more. 10 minutes wasn't bad, but we were expecting the vehicle to be ready as stated. We waited a total of 45 minutes or longer not including drive time, just wait time."
"Wasn't able to get a hold of anyone when I landed at nearly midnight."
"Check in process was annoying and took longer than it should have, but other than that this place was great. Clean, close to airport, everything I needed. Plus, free coffee."
Kristy - Pensacola
"Shuttle left within 5 min of arrival at each end of the trip. That is very good. Will use again if rate stays the same."
"Booked for self park, yet when I arrived I was told policy changed. You make us feel that your company is not responsible for loss yet you force us to hand over the keys."
"Great price, decent location. Service guys at the facility and on the shuttle were courteous and professional. The end of the experience was one of worst experiences in terms of guaranteed service and discourteous lack of resolution. My wife, eleven month old son, and I arrived back into town after 11:00pm. The instructions from Omni are to call their 888 number when arriving between 11p-7a. We called no fewer than five times, each time sitting and listening to hold music for about five minutes before hanging up and calling again. For a good portion of this time, we even stood out by the designated areas where the shuttles performed their pickups. After 25-30 minutes of no answer on the phone and seeing no Omni shuttles, we opted for taking a Lyft to their facility. Ironically, I tried calling one more time as the Lyft driver pulled away from the airport and someone actually answered. They mentioned they "had been having trouble with their phone system" that evening and were sorry to hear about our experience. They even mentioned to hold onto our Lyft invoice. Upon arrival at the Omni airport facility, I asked for a manager. I was told there was no manager around at that hour and to call back the following day. I called the next morning and was told no manager would be around until after 3:00p. I called around 5:30p. I was initially told again, no manager was around, and I asked when I should expect to be able to reach a manager. The associate who answered asked for the details of the situation and, tenuously, took notes and then told me there was likely nothing that could be done for me. I explained that I simply wanted to be reimbursed, $15, for the Lyft ride and that if that couldn't happen I would happily get online and trash her company (like I am doing here and now). She had me hold. Here's where it starts to get good, low and a behold a "customer service manager" hops on the line. He took a nice tone, but pretty much said all the wrong things: "I understand what you've been saying to the previous representative, and I can't falsify what you're claiming." I think I knew what he meant there, but was scratching my head as to why he would, from the outset, want to do that to me. "We need to work together to find a fair solution for both sides and that will also make you feel valued." Yet... "No sir, that is incorrect, the customer is NOT always right. That is false." He mentioned he "could give me the $15 dollars" but that "he is not an ATM and I'd still probably get online and write a bad review anyways." I assured I would not. He said I was "probably all talk." Another gem, "parking spots are money, the shuttle service is just something we provide as a free service." I was sure to tell him pretty much every serious competitor of his provides the same services, inclusive. Also, he already had my $20 for my car taking up a spot. As if it takes a business savant to realize how these companies profit. BTW, this "manager's" name is Frank. If you call, and you happen to actually get through to him, just know that you're in for a lecture and being made to feel like an idiot. Certainly not fair, and equitable resolution. Do yourself a favor though, save yourself from ever having to speak with Frank. Drive your car, as fast as legally possible, to ANY other parking service."
John Tiemeyer - Davenport, FL
"Great price and great service. Can't beat it. The next time we fly, we will definitely be back."
Ronald L. S. - Rockledge, Florida
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