Airport Spectrum Parking Reviews

A very good experience!

Entire process was extremely speedy. Everyone we encountered was courteous and professional. We will definitely be parking here again.

Very good with the exception of a long wait for pickup to take us to the airport. If Airport Spectrum can increase the frequency of airport transfers, it will be a very atttractive option for all customers. The indoor valet was very smooth.

It was great :) no problems whatsoever.

Had only used long term parking before this at LAX. Decided to try and will now use this service for future trips. Parked underground in nice, clean lot. Shuttle came quick. Best part? They answer the phone and help if you are lost, etc.! Thanks so much!

I was told to park at the valet by them since the self parking was full and they told me that I will not be charged any extra for valet parking, but when I returned after my trip and wanted to take my car they did not allow until I paid the valet price instead of the self parking price. Total rip off, will never go back to this place.

A 45 minute wait for a shuttle at the airport is unacceptable. Three phone calls and I received mis-information on the first two calls. I saw numerous parking shuttles from other services in the time it took me to get one.

Unfriendly staff, too few shuttles, unclear signs inside parking garage. Not cheap.

Shuttle back is a real problem. You call the number on the ticket they give you, and they say, sorry, someone else is handling shuttles now. Not us. But you get a text that says look for a green and yellow bus. No such bus anymore. Turns out the new system is to send a black, unmarked mini bus. Hard to find/see, although great quality once you find it. Took 45 minutes at LAX trying to figure all this out.

Until they get their new system organized, I would stay away.

I've been coming here for years, love it and highly recommend it. They have both self-park and valet.

Location is great, close enough to the airport for my needs.

Facility is great too, well-kept (though sometimes I get confused about how and where to park since they have a mix of long-term and short-term parking, but there's always an attendant so when in doubt, I always have someone to ask - and they will literally walk along my car and direct me to a parking spot).

Wait times are great. On the way to the airport, I don't think I've wait more than a few minutes. And for airport pick-up, I always call in and shuttle follows closely after.

Shuttles are very clean. Drivers are friendly and help with loading and unloading luggage.

Customer service is great - zero complaints there.

They also have a loyalty program! Every six times you park there you get either a free stay for 2-day minimum park or a free car wash.