WallyPark Premier Airport Parking
Parking Lot Overview
Customer Reviews Summary
Most users found the service to be quick and efficient, noting that it greatly simplified the parking process.
Customers were impressed with the delivery of their cars, stating that they were hot and clean even on a snowy night.
Reservation Process (8/10)
Some users reported issues with the online reservation, such as different rates at checkout. However, the staff honored the online rate after being informed.
Customers appreciated the convenient location of the parking facility, noting that it was not far from the airport and just a short shuttle ride away.
Check-in Process (7/10)
While the check-in process was described as quick and easy, the check-out process had longer wait times due to insufficient valets. However, the affordable rates and location made customers willing to park here again.
Shuttle Service (6/10)
Customers expressed a desire for more frequent shuttle service, but praised the helpfulness and courtesy of the employees.
Customer Service (10/10)
The majority of customers had positive experiences with the exceptional customer service provided by the staff.
Overall Experience (9/10)
Overall, customers rated this parking service as the best and most reliable, expressing their intention to use it again.
"Everyone here was great!!! I will use this service eveytime I fly..."
jk - Chicago
"I won't be parking here again... at least not unless you re-work the car pickup process. There was no communication from the clerk in the office. I guess you assume all your customers are repeat customers? I've used Blue Sky before. They're a little more money but well worth it. You have a shuttle bus that drops off several people... and yet you have one clerk working both the phone and the several people who just arrived to retrieve their cars. (And the manager comes in for a minute and does nothing to help. He doesn't even chat up the customers who are waiting... or ask if anyone has any questions. Get a clue!) So I show her my ticket and she says they will bring the car down. When the car shows up, the valet guy takes the keys back in to the clerk? And I have to go wait in line again? WTF And of course he doesn't leave the car running to warm up, even though it is 6 freaking degrees outside. Go try Blue Sky. See if you can tune up your processes."
High Expectations - Central, IL
"Location was good, not very far from the airport. Just a short shuttle ride. My check-in experience was quick and easy, but I cannot say that about the check-out. I had to wait 45 minutes for my car. There were not enough valets working to accommodate the amount of people that were there. The valets were getting frustrated with the back-up of people, and most of those who were waiting were getting very impatient. I would park here again because of the location and the cheap rate, but would go in expecting a longer wait to pick up my car."
"Worst crazy experience I've ever had. Upon arriving from travel no one would answer the phone and they would not pick me up. I took a taxi to WallyPark and found out nearly all employees did not come into work and the place was full of disgruntled customers that could not even get their keys or find their cars! Never seen anything like it. I finally got my keys and had to walk all over the lot unassisted until I found my truck. It was blocked in but thankfully I had 4 wheel drive and could find a way to maneuver out. I can't tell you how happy I was to escape that place. Cost me 2 hrs of wasted time and I had a 5 hr drive awaiting me to get home yet. I certainly will never ever set foot in this establishment again!"
Scott J Gibson - Iowa
"The customer service is exceptional and the pricelocation value is impressive."
"People on the fromt desk are rude, I WILL NOT RECOMMEND THIS EVER! The shuttle took forever even though I called them as soon as the plane landed."
"Best airport parking we've experienced at O'Hare. Best daily rates too! Glad Wally Park opened at O'Hare."
Diane R - Crown Point, IN
"The only thing was left my golf vest in my van and when we came back it was gone someone took it out of my van. Other than that the experience was great."
Larry Hessel - Iowa
"Good experience. Lowest price, wait time was okay from the international terminal. Driver on way there was excellent. Driver on way back didnt help me with my bags and I had a lot. Good overall experience though."
AUSTIN R. - Michigan
"We have tried several parking facilities around O'Hare, and this is the best one we've found."
"Got there, left my car there. Came back one day early, no surprises car is fine and no extra fees."
Edgar Castillo - Kentucky
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