AC Hotel by Marriott Reviews

LAX > LAX Parking Reviews > AC Hotel by Marriott Parking Reviews
The pick up instructions indicated there was a 15 voucher towards the lyftuber on the return to pick up the vehicle. When we used the uber app it automatically charged us. There was no directions given on how to use or locate the voucher. Other than that we were very happy with the parking.
12/24/2021Bonnie J Ryan - Redlands
Message: I arrived at the AC Hotel checked in and was on my way to the airport in less than 30 min. However on my way back I waited over an hour for the shuttle to pick me up. The number I was told to call or text would not pick up or respond it would go straight to voicemail. After multiple texts voicemail messages and between 1-2 calls I finally called the hotel directly they told me to call the number again as dispatch was going to be picking up. Again multiple calls later no answer. I called the hotel direct again who then made arrangements for my pick up. The shuttle driver picked me up and then proceeded to make 2 more rounds around the airport after picking me up and complaining and cussing the whole way and driving like a maniac. I finally made it to the AC to pick up my car. I did let the hotel staff know how bad the driver was hopefully something will be done.I won't be using the AC for parking again which is a shame because it is a nice place to park and very close but after a long trip home the last thing you want is to wait for over an hour to make it to your parked car.
06/05/2023Richard Million Burke - Los Angeles
Shuttle going from the location to the airport told us 15 mins to pick up and we waited almost 40. Everyone was exceptionally nice and helpful. Would park here again and recommend to others. Price was great compared to other lots around.
04/25/2023Jessica Lowery
The ease of check in and check out was wonderful! The Lyft drivers were courteous and on time. The shuttle service to the Uber/Lyft site was easy and on time. Definitely a place to patronize if you want to avoid the airport hassle.
02/26/2021Diana L - GLENDORA, CA
Courteous staff convenient and great service. Love the free Lyft to LAX and discounted Lyft for the return to the parking structure.
They accommodated me and was very thankful, I believe it should be ok to allow the customer a certain mile radius for the lyft ride. Also on the return they questioned why I paid until the 27 if I was arriving the 26 maybe because I’m staying at the hotel and they kind questions my that and that I couldn’t do that.

This is a newer hotel and I’m sure they are getting some kinks worked out. I believe it going to be good once employees get up to speed and once certain rules when switched around.
01/30/2021Mario Vega