AC Hotel by Marriott
Parking Lot Overview
The AC Hotel by Marriott offers a new parking facility conveniently located just south of the Los Angeles International Airport (LAX). As soon as you arrive, you’ll be greeted by a helpful lot attendant and can expect an excellent parking experience. The airport parking service at this hotel is easy and reliable, before you know it, you’ll be on your way. For your convenience, the parking facility is open and accessible 24/7. Make some time to visit the hotel’s rooftop restaurant and bar, FLORA to enjoy some live music and views of LAX.
Parking Lot Amenities
- Complimentary transportation
- Free cancellations
- Spacious parking spots
- 24 Hour Camera Security
- On-site staff
- Covered Parking
Instructions for Arrival at Parking Facility
Upon arrival at the AC Hotel parking facility, drive towards the Valet area and present your parking confirmation. Hotel Shuttle service is available from 6:00 AM to 11:00 PM 7 days a week. Shuttles run On Demand.
Instructions for Going Back to Parking Facility
Proceed to the Upper Level Departures and wait by the Red Hotel Shuttle Sign. Once at the Red Hotel Shuttle Sign, please call or text 949-201-7655 to arrange for the shuttle pick up.
Parking Facility Clearance: 8”1’
- Indoor Valet
- Indoor Self
Customer Reviews Summary
Most users found the service to be quick and efficient, noting that it greatly simplified the parking process.
Customer Service (8/10)
The staff was described as courteous and helpful, providing great service to customers.
Shuttle Service (8/10)
The shuttle service was mostly reliable, but there were occasional delays that caused customers to wait longer than expected.
The parking price was considered great compared to other options in the area, making it a desirable choice for customers.
Some users found the instructions for using vouchers and pick-up locations to be unclear, leading to confusion and unexpected charges.
Overall Experience (8/10)
The overall experience was positive, with customers appreciating the convenience, helpful staff, and affordable price. However, there were some issues with the Lyft/Uber service and instructions that affected the overall rating.
"Courteous staff convenient and great service. Love the free Lyft to LAX and discounted Lyft for the return to the parking structure."
ALFONSO V FRANCISCO
"The pick up instructions indicated there was a 15 voucher towards the lyftuber on the return to pick up the vehicle. When we used the uber app it automatically charged us. There was no directions given on how to use or locate the voucher. Other than that we were very happy with the parking."
Bonnie J Ryan - Redlands
"Shuttle going from the location to the airport told us 15 mins to pick up and we waited almost 40. Everyone was exceptionally nice and helpful. Would park here again and recommend to others. Price was great compared to other lots around."
"The ease of check in and check out was wonderful! The Lyft drivers were courteous and on time. The shuttle service to the Uber/Lyft site was easy and on time. Definitely a place to patronize if you want to avoid the airport hassle."
Diana L - GLENDORA, CA
"They accommodated me and was very thankful, I believe it should be ok to allow the customer a certain mile radius for the lyft ride. Also on the return they questioned why I paid until the 27 if I was arriving the 26 maybe because Iâ€™m staying at the hotel and they kind questions my that and that I couldnâ€™t do that. This is a newer hotel and Iâ€™m sure they are getting some kinks worked out. I believe it going to be good once employees get up to speed and once certain rules when switched around."
"Message: I arrived at the AC Hotel checked in and was on my way to the airport in less than 30 min. However on my way back I waited over an hour for the shuttle to pick me up. The number I was told to call or text would not pick up or respond it would go straight to voicemail. After multiple texts voicemail messages and between 1-2 calls I finally called the hotel directly they told me to call the number again as dispatch was going to be picking up. Again multiple calls later no answer. I called the hotel direct again who then made arrangements for my pick up. The shuttle driver picked me up and then proceeded to make 2 more rounds around the airport after picking me up and complaining and cussing the whole way and driving like a maniac. I finally made it to the AC to pick up my car. I did let the hotel staff know how bad the driver was hopefully something will be done.I won't be using the AC for parking again which is a shame because it is a nice place to park and very close but after a long trip home the last thing you want is to wait for over an hour to make it to your parked car."
Richard Million Burke - Los Angeles
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