Vpne Parking Garage Reviews

We had a great experience. The parking lot was ok but not bad. The best part was for sure the drivers!!! Both time they were very friendly and helpful! Traveling can be stressful but they added a sense of comfort and humor. We will definitely use Value Park again.

you get what you pay for folks.
cheap? yes. value? no.
when I landed at LAX I called the number for pick up that they give you when they drop you off. it rang about 20 times, they picked up the phone and then hung up on me. I had to get a ride from another shuttle about four blocks away and walk the rest of the way to the parking lot. when I asked who was in charge of answering the phones everyone there passed the buck to someone else. and when I attempted to talk to the on duty manager, he had the nerve to blow me off and would not even talk to me or apologize for the terrible service. it was about 1 oclock in the morning on sat dec 13 2014. so they were not even busy. if I were a corperate person of value park reading this review I would suggest you go down and talk to the person running your business and give him some training on how to deal with customers. very disappointing experience overall

The parking facility was clean, safe and easy-to-find. The staff, however, from shuttle drivers to the cashier were unfriendly and lacked professionalism.

Our outbound shuttle was satisfactory however, there was nearly an hour wait for a ride from the airport back to ValuePark. The driver blamed it on traffic, but we saw the same vans coming around again and again for other parking companies/hotels (same vehicle numbers.) When we boarded and complained to the driver, she told us, "We can get out and wait for another bus, if we want." The cashier just went through the motions, however our price was exactly as expected. I would be hard-pressed to try ValuePark in the future, based on this experience.

I have parked here at least 7 times. I overall like their services and that they help you with your luggage. I get there push a button for a ticket stub. Go outside and usually there is a shuttle. The drive there is quick and the time it takes depends on street traffic and airport traffic and where your terminal is. Coming back you just need to call them and let them know you're already waiting at the RED sign for hotelcourtesy shuttles. Usually there is already one on their way picking up other passengers. Waiting time depends again on airport traffic. Last trip there was a family with a baby and they took more 5 min to load their stuff in the shuttle so it also depends on how many passengers and suitcases are getting onto the shuttle. Don't forget to print your confirmation email! They will need that otherwise you'll have to pay the full amount. They share shuttle with 405 Parking so keep an eye for that logo on the shuttle.

Price was great, instructions were easy to follow, and having airport shuttles were very convenient. It did take about 15 minutes for a shuttle to come around, which seemed reasonable, but looked as if it was slower than other services considering I saw other shuttles come by as often as 3-5 minutes. Overall, it was a good experience.

Location is close to the airport and the staff was very friendly with very quick in-an-out from the parking lot. The only negative was having to wait 45 minutes at LAX for a shuttle pick-up. Granted it was a VERY busy Sunday night at LAX, but I watched numerous shuttles from other parking lots drive by many times. I saw one company where 9 vans passed my terminal 7 location. I would suggest that 405/Value Park simply add more shuttles to improve their pick-up times during peak hours to become a 5-star facility.

The man in the pay booth was so helpful. I am older and did not know how to retrieve my confirmation email so he found it for me. It was very nice of him.

Other than the fact that at least two cars parked on corners that were not actual parking spots. Making it difficult for getting around the corners without almost hitting them or other cars. Otherwise it was a good experience, but something should be done to ensure that people park only in designated parking spots.

Had to wait 2 hours for shuttle at night!!

Easy secure short wait time for shuttle.