Vpne Parking Garage
9920 s. La Cienega Blvd.
Inglewood, CA 90301
Directions
Parking Lot Overview
We offer a clean and safe place to park at LAX at a reasonable rate. Our drivers are courteous and professional and will assist you with your luggage.
We are always open and our shuttles are always operating 24/7.
Garage clearance is 6'8".
Parking Options
- Self Parking
Customer Reviews Summary
Shuttle Wait Times (8/10)
The shuttle wait times were unacceptable according to several customers. They experienced long wait times, with more shuttles parked than running, resulting in a shortage of drivers. Additionally, one customer had to wait 1 hour for the shuttle to arrive after being told it was "on the way".
Customer Service (5/10)
Customers expressed dissatisfaction with the customer service provided. Some had difficulty reaching the company by phone and experienced unhelpful staff members. One customer had a negative encounter with the on-duty manager, who refused to address their concerns.
Location (7/10)
The proximity of the parking facility to the airport was appreciated by some customers. However, there were complaints about the distance from LAX and the additional stops required, resulting in longer travel times.
Wait Times (5/10)
Multiple customers reported significant wait times for pick-up shuttles, with other shuttles passing them by multiple times. This was a major point of dissatisfaction for these customers.
Convenience (9/10)
Despite some negative experiences, several customers found the service to be convenient and efficient. They appreciated the ease of parking and the quick shuttle service.
Safety (8/10)
Customers generally felt that their cars were safe in the parking facility. However, there were comments about cars being parked in non-designated spots, causing difficulties in navigating the parking lot.
Price (8/10)
The affordability of the parking facility was highlighted by customers, with positive remarks about the value for money. However, one customer noted that the rates were lower than other parking lots.
Staff (9/10)
While there were complaints about certain staff members, overall, customers found the drivers to be friendly and helpful. The staff at the pay booth was particularly praised for their assistance.
Facility (7/10)
Customers generally found the parking facility to be clean and easy to find. However, there were comments about non-functional elevators, causing inconvenience for customers.
Overall Experience (8/10)
Overall, customers had mixed experiences with the airport parking service. While there were several complaints about shuttle wait times and customer service, positive aspects such as convenience, affordability, and friendly drivers were also highlighted.
Reviews
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