Omni Airport Parking Reviews

Was very disappointed. Scanner did not work upon entry or exit. No help when arriving. Since this was the first time at OMNI we did not know the process and it was not user friendly. Upon our return we were blocked in our parking space and had to move vehicle in order to get out. Scanner at exit was not working. Probably will not use this facility again.

Wait time was the biggest complaint. It's a parking lot. All I need is a secure spot to park. Clean is not a concern, just safe.

The biggest issue was the wait time. We waited maybe 20 minutes at drop off, which seemed ok. Pick up was a long wait. We were told to text when we landed and our vehicle would be ready. We landed, I texted. We waited outside at least 35 minutes at the airport. This was after we picked up bags and were ready to go. I called and waited on hold for the last 15 minutes and never reached a person, just on hold music.

When we got to the lot our vehicle was not ready, we waited another 10 minutes or more. 10 minutes wasn't bad, but we were expecting the vehicle to be ready as stated. We waited a total of 45 minutes or longer not including drive time, just wait time.

Waited over 30 minutes at MCO for a ride back to parking lot. Once there no one there to assist with luggage to parking space. Overall good experience.

Wasn't able to get a hold of anyone when I landed at nearly midnight.

Check in process was annoying and took longer than it should have, but other than that this place was great. Clean, close to airport, everything I needed. Plus, free coffee.

Booked for self park, yet when I arrived I was told policy changed. You make us feel that your company is not responsible for loss yet you force us to hand over the keys.

Shuttle left within 5 min of arrival at each end of the trip. That is very good. Will use again if rate stays the same.

My only complaint was that I extended my stay and paid for the extension online but when I tried to leave the scan code didn't work and I had to get someone to open up the gate so I could leave. I didn't get a second scan code when I modified my reservation.

Brilliant experience. Driver took me straight to my car (they usually use two buses; one to outside office and one to car) waited to make sure it started after 5 weeks away. Very happy.

Great new spot for our travel parking.