"Great service! Friendly staff!"
Maria E. N. - Ontario, California
"Fast, efficient option for airport parking with excellent service. Will use again and again."
Steve - Redlands
"I've used Custom Hotel for my parking twice already this year, soon to be third. Everyone is friendly I've come across, and the travel time to LAX is great."
Jessica M Legrair
"I couldn't ask for a more reliable service. The moment I arrived, the Custom Hotel staff were attentive and resourceful. I like how it is an all valet service as compared to the other services out there. The Mercedes vans were nice, but a little dirty and run down. The smell in the vans were of that travel "funk" you would smell on a 14 hour flight."
"Very good service. Would make reservation in the future."
"Excellent service and attentive care of my vehicle. Very convenient having my car waiting for me when I returned."
"Everybody was especially courteous, kind and helpful. In fact, the shuttle picking me up at the airport and taking me back to my car was shockingly fast. I telephoned, and barely two minutes later, the shuttle appeared. My only problem was the height of the vans. I am short. The driver had no step-stool for me to use to get into the van. The driver didn't stand by me and/or offer a hand or steadying arm. I almost fell. (Not Good.) Of course, when I reached Custom Hotel and told the manager that there really should be stair-like aids in each and every van, he said, "But there are!" He checked the van--and realized someone must have used it at the airport and left it there, forgotten. Therefore, I urge CheapAirportParking to TELL THE DRIVERS TO CHECK THAT THEY HAVE A STEP-STOOL before they begin their pick-ups and drop-offs. It is more than a mere nicety--it's a necessity."
Diane S. - Los Angeles
"All went well, although my car was a dirty mess after 2 weeks away. Guess it's the LA smog… but it was extremely dirty when I picked it up."
David R A
"Overall a favorable experience. Check in and drop off was easy. Wait time at baggage return pickup was longer though. Traveling back on a Friday evening to LAX was very crowded and the number of people waiting for the Custom Hotel van exceeded the seating capacities. Probably running a third shuttle that evening would of been advisable. Car was up front and ready when we did finally arrive which was most welcome."
CZ - Santa Maria, CA
"Unfortunately this parking experience falls very short of my expectations. While the location was perfect, the rate was spot on, the staff and parking attendant at the location was wonderful, the issue is with the Shuttle. Number one, I was told the shuttle van would pick every 30 minutes. This did not happen. They said it would be 45-60 minutes before the shuttle would arrive. I took a Taxi. Then, when I arrive after my 16 hour International flight, I called the numbers I was provided and they numbers did not work or were transferred voicemail... I must have called at leas 10 times. I gave up and took a Taxi. My taxi charges amounted to $30 dollars, which isn't astronomical, but that's not the point. The shuttle service failed me. No once......but twice....."
Kele R Leistritz - Orange County
"I would use it again. A little bit longer of a wait time upon arriving to LAX, but you can't control everything."
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