The Park at LAX
Parking Lot Overview
Outdoor Parking: Please add $1.00 per day for SUVs, Trucks and Vans.
Customer Reviews Summary
Shuttle Service (7/10)
Some users experienced longer than expected wait times for the shuttle, ranging from 40 minutes to 45 minutes. However, others mentioned that the shuttle service was prompt and efficient, with wait times as short as 5 minutes.
Customer Service (8/10)
The majority of customers found the staff to be friendly and helpful. However, there were a few complaints about the driver's behavior, such as driving too fast and erratically.
Most users felt that their cars were safe and secure while parked at the lot. The location was considered to be safe, and some customers mentioned the option of indoor parking for added security.
Wait Times (7/10)
There were mixed reviews regarding wait times for pickup from the airport terminals. Some experienced wait times of approximately 15 to 20 minutes, while others had longer waits of 45 minutes. Immediate pickups were mentioned as a positive experience, but they were not consistent.
Customers generally found the rates to be reasonable, although some mentioned that they were more expensive during holiday seasons. While not the cheapest option, the pricing was considered competitive.
The office and check-in area were described as well-kept, with clean bathrooms and a TV for entertainment while waiting for the shuttle. However, one user mentioned that the bathroom was not well-maintained.
Ease of Use (7/10)
The process of dropping off the car and checking in was described as easy and straightforward. However, some users mentioned difficulties in finding the parking lot due to inadequate signage.
Overall Experience (8/10)
The overall experience was generally positive, with customers appreciating the convenience, reasonable prices, and friendly staff. However, there were some areas for improvement, such as shuttle wait times and driver behavior.
"Will definitely use The Park at LAX again."
Mlissa Manzella - Bakersfield, CA
"When I dropped off my car things were fine. It's when I came back. When I called the guy at the base he told me to walk with traffic to the next HotelCourtesy Pickup spot which was quite a walk for me and my girlfriend. Turns out there was a spot pretty close to us if we walked the other way. Then we waited a half an hour for pickup. The driver was told to go to the other spot and he was waiting as well. The guy at base needs to get his stuff together."
"The location is not too far from the airport and the rates were very reasonable. When I returned my car was ready and waiting. The shuttle driver was quick and efficient with loading the luggage in the back and interior was warm compared to the cool 50 degrees outside. I returned 2 days before original return date and the total was adjusted without any fuss - much appreciated at 5:30 in the morning after a redeye. The only hiccup in service was the delay in the shuttle. I was waiting for my luggage when I called and was asked if i was already under the red hotel sign since it only takes 5 minutes for the shuttle to get there. Got my luggage within about 10 minutes, went to the sign and called again. It took 25 minutes for the shuttle to arrive, and we were cold and tired."
Alma - Lakewood, CA
"We've parked here several times before, and generally find it to be price-competitive, if not necessarily the absolute cheapest. Location seems to be safe enough; they have indoor parking if you want your car inside. Shuttle can be a bit hit-and-miss: you might depart for the airport in only 5 minutes, or it can be 15 or 20 (depending on when a previous van departed, etc.). For returning from the airport terminals, pickup times can be a bit trying, standing there watching the sea of vans from other services streaming by ... typically, we've been picked up within approx. 15 to 20 min. or so. This time it was immediate (!) because the van was right out front as we were about to call. It had been called previously by someone else, so it was our lucky day. This particular driver drove (IMHO) too fast on the city streets; I hope he doesn't ruin someone's travels by putting everyone in a hospital in a crash. Also, this particular van does not have an intermediate step which can extend during loading, making for a HUGE step from street level to the interior level. It's a bit of a nuisance (at the least) and a genuine impediment for anyone with any physical limitations on movement."
PAUL - Glendale, CA
"I have parked in this lot before and you have been a lot of help and very friendly and always on time. I will only park here and thank you for taking care of my car and me. Would definitely recommend you."
"i dont know how many shuttles you operate at the same time, but my wife and i had to wait nearly 40 mins for a shuttle. just dont tell people 15-20 mins wait time, then take 40."
"I've parked at this location at least 3 times before and it's safe and secure. Family owned and very friendly atmosphere ... Has clean bathrooms, so, yes the office is well kept with TV to watch while waiting for the shuttle, which the longest I had to wait has been 5 minutes... Great service! Will always use them! Shuttle drivers are very attentive and helpful!"
"Great place, speedy drop off and pick up from airport. Paid for covered parking, but the car was dirty with dust appeared to have been left outside."
"I've had good experiences in the past, but this time the 45-minute wait for the shuttle to pick up at the airport soured the experience. It was the end of a holiday weekend, which exposed a problem with Park at LAX - not enough shuttles."
Mike Shaffer - Ventura, CA
"Process was very easy. Drive in and park by check in office. Bring luggage and give them keys. They shuttle you to LAX. When you return call them and give them confirmation #. Only downside was waiting 25 minutes for pick up, but it wasn't any worse than other service providers. Overall, a good value, so we'd use them again."
"The best. I've been using various parking places over the years and finally found my "forever home" for LAX."
Lise A Houston
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